Last updated: 12 October 2026
We want you to love your fragrance. If something is not right, we will make it right.
Damaged or incorrect items
If your order arrives damaged, leaking or incorrect, we will replace it free of charge. Please contact us as soon as possible after delivery with your order number and a photo of the item and packaging, and keep the item until we have resolved it.
If a perfume is not right for you
Fragrance is personal. If a perfume does not meet your satisfaction, we offer a free replacement or an alternate perfume from our lineup at no additional cost. Contact us with your order number and we will arrange the exchange.
Personalised Oil of Arabia Fusion
Because each Fusion bottle is blended to order and printed with your chosen name, it can be replaced if it arrives damaged or if we made a mistake with the blend or the name. Please check the name carefully when ordering.
Refunds
As we accept cash on delivery, our remedy is a replacement or exchange as described above. If we cannot replace an item, for example because it is out of stock, please contact us and we will agree a fair solution with you.
How to start a return or exchange
- Phone: +92 300 8498609
- Email: oilofarabia@gmail.com
See also our FAQ and Terms and Conditions.